Ofgem’s Retail Market Review
We contributed significantly to the design development of energy tariff labels, price increase notifications, and energy usage statements for Ofgem’s Retail Market Review. And we’re looking forward to...
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Renewals: how to avoid the dog’s breakfast effect
This month we received a car insurance renewal pack, and we – quite literally – didn’t know where to look. These kinds of documents contain lots of information – so it’s important to visually highlight...
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The value of good form and bill design
Nobody likes filling in forms – and nobody likes paying their bill – but making forms and bills easier for people to fill in and understand can deliver significant return on investment. Here are our...
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Mobile utility and bill app is the business
This month I took a look at the excellent free mobile app from British Gas – and found it has very good mobile payment form screens and some other interesting features. Upfront, the home screen...
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Update on Ofgem’s Retail Market Review
On 27 March 2013 Ofgem published its final proposals on the Retail Market Review (RMR). Their proposed new set of rules for energy retail markets should make it radically easier for us consumers to...
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Ofgem’s RMR and Which?’s annual review
Last week Ofgem – the utility regulator – published its final Retail Market Review (RMR) document. This requires utility companies to simplify their tariffs and communicate with customers with more...
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